ID Alerts Terms of website use

This page (together with the documents referred to on it) tells you the terms of website use on which you may make use of our website site), whether as a guest or a registered user (“Terms of Use”). Use of our site includes accessing, browsing, or registering to use our site.

Please read these Terms of Use carefully before you start to use the site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our site.

Other applicable terms

These Terms of Use refer to the following additional terms (together as “Legal Notice”), which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods or services from our site, our Terms and conditions of supply will apply to the sales.

Legally Binding Terms: The service you have subscribed to ID Alerts is provided by CollinsonWe, a company with an office in Toronto, Ontario. Your acceptance of the Product constitutes your acceptance of these Terms of Use.

Use of Personal Information: Collinson warrants that it will use retrieved credit report and authentication information solely for its own internal purposes and more specifically, for the sole purpose of providing the consumer with the subscribed to services and to verify the consumer’s identity in the context of its business transaction with such consumer. Collinson also warrants that its use of any and all information will be in compliance with all applicable Canadian legislation, regulations and judicial actions, as now or as may become effective, including, but not limited to the privacy laws and the credit reporting legislations in effect in each province and all amendments thereto. Collinson further warrants that the consumer’s information, either collected or derived, will not be disclosed to any third party whatsoever other than to Collinson’s own employees on a need-to-know basis (such employees are bound by a confidentiality agreement).

Ongoing Services: : If you have ordered an ongoing service on a monthly or annual basis, you authorize Collinson to bill your credit card each month or year, at the then current rate, unless you advise Collinson that you wish to cancel your subscribed to services. Collinson will use your credit card details to bill you only for the services you have subscribed to, and for no other purpose.

In cases where you cancel your subscribed to services prior to the expiration of your subscription term for which you paid an annualized fee, you may be eligible for a refund - please refer to refund policy and calculation example below.

Complimentary and Prepaid Services: To avoid any interruption of service to your prepaid or complimentary offering, Collinson will contact you, via email, within 60 days of the expiry of your subscription, to continue your identity theft protection services. A credit card will be required for payment purposes at that time.

Credit Activity Alert Notifications: : If you have subscribed to a Collinson product or service which provides daily credit bureau monitoring, we will provide you with credit file activity alert notifications on an ongoing basis. Collinson is not responsible for your failure to provide us with updated alert communication information should your communication channel information change.

Cancellation of Services: : Collinson will cancel your subscribed to services, upon receipt of written or verbal request for cancellation.

Refund Policy: : If you are a monthly payment subscriber to any of Collinson services, no refund will be available to you upon cancellation of your subscription. Services associated with said subscription will continue to be provided for the balance of the 30 day period following your last billing cycle.

If, however, you are an annual payment subscriber, you may be entitled to a partial refund of your paid for services should you elect to cancel your subscription prior to the expiration of the current subscription term. Please see the conditions and calculation example relative to refund eligibility as detailed below:

Refund Eligibility Calculation: To determine whether you are eligible for a partial refund of the annualized payment you made for subscriber to services, which you now wish to cancel, please see the following refund calculation:

The refund calculation for annual billing subscribers will be as follows:

[monthly cost rate* x no. of months as a subscriber + applicable taxes = amount owed]

[Refund is Annual cost - amount owed/paid + applicable taxes = amount of refund].

Your Use: You may use the Product only for non-commercial purposes. You may not use or order the Product for anyone else.


Changes: Collinson, at its sole discretion may modify or cancel the Product, or change the fees, at any time with notice to you. Collinson may modify these Terms of Use by posting the changes on this website. The changes will be binding on you.

By accessing this website, you agree:

  • that you will access its contents solely for your own private use;
  • to comply with all applicable laws and regulatory requirements relating to your use of this website;
  • to comply with all reasonable instructions we give you relating to this website; and
  • not to use this website to distribute any information or data in contravention of any regulation or legislation (including, but not limited to, regulation or legislation governing financial services, money laundering or anti-terrorism).

You are responsible for all telecommunications charges relating to your use of this website.

Information About Us is a site operated by ID Alerts Canada Inc. (“ID Alerts”), part of Collinson.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

We (or our suppliers or third parties who have granted us permission to reproduce their material on this website) are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Material Provided by You

You agree to ensure that all material you send or upload to this website (including, but not limited to, e-mails, text, graphic files, still or moving images, or responses to any questionnaire available through this website) (Your Material) is legal, decent and truthful, complies with all laws and regulations, does not infringe the Intellectual Property Rights or other rights of us or any third party, is not defamatory, unreliable or misleading or otherwise objectionable and is free of bugs, worms or viruses.

You are solely responsible for Your Material. If we consider that any part of Your Material exposes us to the risk of a claim or complaint by a third party, we may block access to all or part of this website and remove all or part of Your Material. You must provide all reasonable assistance in this respect.

You agree not to use this website to advertise or sell any goods or services to other users of this website.

You agree not to publish any information or personal data relating to a third party.


The content on our site is provided for general information only and is not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Our Liability

We cannot guarantee that this website will operate in accordance with your expectations or will be error free. We are not obliged to update this website but we may do so from time to time and we reserve the right to modify, restrict access to or close this website at any time.

From this website you may be able to access websites operated by others. We do not endorse those other websites nor do we accept responsibility for their content or for damage or loss you may suffer arising out of accessing those websites, including, but not limited to, damage or loss arising from your use of documents or other information found on those websites. We do not monitor or maintain these links. Please read all copyright and legal notices on each site before downloading or printing items to ensure that you are permitted to do so under the third party site's copyright notices, legal notices or terms of use.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill or reputation
  • any indirect or consequential loss of damages; and
  • wasted management or office time

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

To avoid doubt, we are not liable for any damage or loss that may be caused to any equipment or software due to any viruses, defects or malfunctions in connection with accessing or using this website, its contents or Your Material.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Your Visits to Our Website

We process information about you in accordance with our ID Alerts Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking and Other Offences

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Criminal Code of Canada. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to Collinson, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 3V3 or email

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


Please click here to read our ID Alerts Cookie Policy

Jurisdiction and Applicable Law

The courts of Ontario will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or information (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ontario and the federal laws of Canada applicable therein.

General Provisions

If a provision of these Terms of Use or of another section of the Legal Notices is or becomes illegal, invalid or unenforceable in any jurisdiction, that does not affect the legality, validity or enforceability in that jurisdiction of any other provision of these Terms of Use or of another section of the Legal Notices; or the legality, validity or enforceability in other jurisdictions of that or any other provision of these Terms of Use or of another section of the Legal Notices.

Nothing in the Legal Notices is to be taken to constitute a partnership between you and us, nor constitute either of you or us the agent of the other for any purpose.

There are no third party beneficiaries that may enforce any of the rights and remedies provided to you under the Terms of Use or another section of the Legal Notices

A failure by you or us to enforce a provision of the Legal Notices or a breach of a provision by the other or default by the other in performing a provision does not constitute a waiver and does not prevent you or us from subsequently enforcing that provision or from acting on such breach or a subsequent breach of the provision by the other party or default by the other party in performing that provision.

Trade Marks

All company, product or service names referenced in this website are used for identification purposes only and may be trademarks of their respective owners. ID Alerts’s trademarks may be used only with permission of and having been granted a license from ID Alerts Canada Inc.


Except as expressly provided, any non-personal information or material sent to ID Alerts will be deemed not to be confidential. By sending ID Alerts any non-personal information or material, you grant ID Alerts an unrestricted, irrevocable, royalty free, perpetual license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that ID Alerts is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless:

  • (a) you grant us permission to do so;
  • (b) we first notify you that the materials or other information you submit to a particular part of a website will be published or otherwise used with your name on it; or
  • (c) we are required to do so by law.

Your Concerns

If you have any concerns about material which appears on our site, please write to us at Collinson, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 3V3 or email

Thank you for visiting our site.